How does Vyne work?

You can get anything from us, all in one place and in one order - so we've tried to make the process as simple as possible for you. We're all about making your life easier, right?

You can find out exactly how the process works below and sign up for your first order right here. 

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Placing an order

It's super simple, we promise.

Simply register with us online via that big green button or, if you rather speak to a person, you can speak to our Customer Care team by calling 0344 225 1519. Then we just need a few details from you - like your name, your address and your required products, and we’ll handle the rest.  

We've even made it really easy for carers to order on behalf of someone else because we know you've got plenty going on already.

Getting your prescription

Once your order's been placed - we'll take care of the rest. We'll get in touch with your GP and ask them to send us your prescription so we can dispense your products. 

Some GPs don't allow us to order prescriptions on your behalf. If that's the case, one of our team will get in touch with you to let you know. We can still do everything else on your behalf though, so don't worry!

When your GP sends us your prescription, we'll pack up everything you need and send it out to you. 

The whole process can take around 10 days, so if you need your medication or appliances ASAP please get in touch with us first. 

Delivery & beyond

When your order is ready to go, we’ll deliver it straight to your door – in our 100% eco-friendly, discreet packaging, of course! You can track it all along the way too - just log into your account and you can view its progress at any time.  

Once you’ve received your first order, we’ve made it super easy for you to re-order everything you need – over the phone or online; whichever you prefer. Our entire service is tailored to how you want to use it and how you want to order. We're here to remind you when your next order is due and help you get your products in a few clicks or a quick chat.  

And it's not just about the products you order either - we put plenty of care into the extra bits too. You'll get a range of eco-friendly complimentary items with every order, so you'll never be without the extras you need to be comfortable.

What makes Vyne

We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way

  • box
    Discreet packaging
  • delivery
    Express delivery
  • Continence & stoma appliances
  • uk_flag
    UK registered DAC
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    Greener choice