Vulnerable Patient Support

Our vulnerable patient support programme is an initiative designed to help those patients who may need a little extra help with remembering when or how to order their appliances. It is also available to any patients who have language difficulties. When you register a patient as part of our vulnerable patient support programme, our dedicated customer care team will keep in close contact with either the patient or their nominated carer in order to check stock levels regularly and guide them through the ordering process from start to finish.

Our customer care team are proud to boast a combined experience of over 50 years in customer service and are well-equipped to answer any concerns or issues your patient may also be experiencing, but if specialist help is required, our nursing team are also on hand to help every step of the way.

Once registered with Vyne, a member of our customer care team will call your patient or their nominated carer to help them place their next order. We strive to as accessible as possible for when our customers need us most, with our phonelines open 8 til 8 Monday – Friday and 8am til 1pm on Saturdays.

Following this welcome call, our customer care team will agree with your patient how and when they would like to be contacted regarding their future orders. This can be by phone or by email. If we have tried calling twice (at the agreed times, of course) but couldn’t get a hold of your patient, they’ll receive a letter from us.

You can let us know which of your patients should be enrolled in the vulnerable patient support programme when you register them with us. You can either do that over the phone or when you fill out the registration form below, using the simple tick box for 'vulnerable patient support'.  Easy, right?