Delivery and Returns

Everything you need to know about shipping, delivery, returns and refunds. 

Search FAQs
Frequently Asked Questions
No Results found
Searching
box

Do I have to be in to receive the delivery?

For letterbox-sized orders, you don’t need to be in to receive the delivery. For bigger packages, you’ll need to be home or have arranged a safe space with our couriers – Royal Mail or DPD.

If delivery is attempted but unsuccessful, you’ll receive a ‘we missed you’ card which you can then use to re-schedule delivery at a more convenient time.

Did this help?

Please contact us for further assistance.

Didn’t find what you’re looking for?

Check out our frequently asked questions for anything we haven’t covered on how it works. For anything else, please get in touch.

See all FAQs
What makes Vyne

We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way

  • box
    Discreet packaging
  • delivery
    Express delivery
  • Continence & stoma appliances
  • uk_flag
    UK registered DAC
  • globe
    Greener choice