Terms & Conditions

Here's where you can find the not-so-small print.

By using the Vyne website (www.myvyne.co.uk) and placing orders through Vyne, you agree to the below Terms & Conditions. We may change these Terms & Conditions from time to time, but will we endeavour to inform you whenever this happens.

Who are we?

Vyne is a distance selling pharmacy and dispensing appliance contractor, and is a brand of the company Optimum Medical Solutions Ltd. For the purposes of this agreement, when ‘we’ or 'Vyne' is stated, this refers to Optimum Medical Solutions Ltd. 

Optimum Medical Solutions Ltd, otherwise known as Optimum Medical, are specialists in healthcare products. We supply every single NHS trust in the UK and over 60 countries internationally. You can find out more about Optimum Medical by visiting www.optimummedical.co.uk.

Place of registration – England and Wales
Company registration number – 6779883
VAT number – 944 0333 043

The basics

To register with the Vyne service and to use this site, you must be over the age of 18 and the information you provide us with must be true. You are responsible for how you use this website and interact with the Vyne service, and any information you provide us with. You are also responsible for ensuring the security of your account details. We have made the best efforts to ensure your safety and security whilst browsing and interacting with this website. 

Optimum Medical and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Optimum Medical, its directors or employees.

All content of this website is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. All external links provided on this website are also for information purposes, and we accept no responsibility or liability for their content.

If you suspect you have any medical issue, please consult your doctor or healthcare worker. 

Ordering through Vyne

When you place an order through Vyne via this website, it will be processed by our Customer Care team. Similarly, if you were to place an order via the telephone, your order will be processed by the Customer Care team. We will contact your GP using the information you have provided. Our registered Pharmacist will process your prescription and dispense all items appropriately. 

By requesting your prescription through Vyne, you are instructing us to contact your GP and collect your prescription from them. To ensure we receive your electronic, we may re-confirm your pharmacy nomination before this is forwarded to your doctor. As we must await your prescription from the GP we are unable to provide exact guarantees on when your items will arrive. 

Payments will need to be taken by Vyne to collect on NHS prescription charges, unless you are exempt from these. We will ask you to declare this when ordering and we will require evidence of your exemption. Anyone found to be claiming free prescriptions falsely, could be liable for a penalty fine.

Your privacy

We take your privacy incredibly seriously. Please see our full Privacy Policy for all the information on what data we collect from you, how we store this data, how we use this data and how we protect it. 

Pharmacy services

Vyne is a full service, with both a dispensing appliance contractor and a distance selling pharmacy. Our Customer Care team are on hand during our full stated opening hours to take orders, process prescriptions and take phone calls. However, please note that our pharmacy hours are more limited:

Monday - Friday: 9am - 1pm, and 2pm - 6pm

These are the only hours when our registered Pharmacist will be available to speak to. If you request a call back from our Pharmacist, it will always take place between these hours. 

Contacting us

If you wish to contact us for any reason you may do so via our Contact page. Alternatively, you can email us at hello@vyne.co.uk or call us on...

I am a healthcare professional: 0344 225 1518

I am an individual: 0344 225 1519

What makes Vyne

We're on a mission to improve our customers' lives by providing them with high-quality products in a convenient & environmentally friendly way

  • box
    Discreet packaging
  • delivery
    Express delivery
  • Continence & stoma appliances
  • uk_flag
    UK registered DAC
  • globe
    Greener choice