Orders & Delivery Information

How will my medication and/or appliances be delivered?

All of our orders are sent via Royal Mail in totally discreet packaging. No one will know what's inside except you. We also make sure all our packaging uses sustainable, compostable, recyclable or recycled materials.

Do you charge for delivery?

Vyne Shop: Standard delivery is completely free when you spend £40 and over, or £3.49 when you spend under £40. Next day delivery is £5.59 and is available on orders placed before 2pm (excluding weekends and bank holidays).

Vyne Prescriptions: For our NHS prescription orders (which includes medications and appliances) there's absolutely no charge for delivery. Private prescriptions do carry a charge, however, but we will let you know upon processing your prescription what that cost will be.

Incorrect, damaged or unwanted items

We make sure all our medications and appliances are sent out in perfect condition, in the best packaging to ensure they reach you safely. However, if your items appear to be damaged in any way please do get in touch with us. Similarly, we have strict processes in place to ensure our orders are accurate - but if you should ever receive the wrong items, or you’re just not happy with your order, we'll endeavour to put things right immediately. Just give us a call on 020 3987 7560 or email hello@vyne.co.uk.